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privacy policy

Privacy Notice
Privacy Notice

This privacy notice tells you about the information we collect from you when you  submit an enquiry to us via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Family Wellness Limited. Our address is 15 Princes Road, Brunton Park, Newcastle – upon – tyne, NE3 5TT. You can contact us by post at the above address, by email at info@shieldclinic.co.uk or by telephone on 0191 217 0387

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

When you submit an enquiry to us, we ask you for your name, your email address, and your phone number.

Why do we collect this information?

We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We also do this so that we can make you aware of any future offers.

What do we do with your information?

Your information is stored in our Customer Relationship Management (CRM) system which is hosted by Infusionsoft. We have a contractual agreement with Infusionsoft that commits them to complying with General Data Protection Regulations (GDPR).

We will read your message and normally respond to you either via telephone or via
email. We may ask for your consent to retain your information in our CRM system in order to send you further information that we think may be of interest to you.

We will not use the information to make any automated decisions that might affect
you.

How long do we keep your information for?

Your enquiry is kept in our CRM system for one month unless you give us your
consent to send you marketing information on an ongoing basis, in which case we
will keep it for as long as you continue to consent.

Your rights over your information

By law, you can ask us what information we hold about you, you can see it, and you
can ask us to correct it if it is inaccurate.

You can also ask for it to be erased and you can ask for us to give you a copy of the
information.

You can also ask us to stop using your information at any time, either by clicking the unsubscribe link at the end of any email communication, or by emailing, writing or telephoning us using the contact details above.

Your right to complain

If you have a complaint about our use of your information, you can contact the
Information Commissioner’s Office via their website at www.ico.org.uk/concerns or
write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF