This privacy notice tells you about the information we collect from you when you submit an enquiry to us via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Family Wellness Limited. Our address is 15 Princes Road, Brunton Park, Newcastle – upon – tyne, NE3 5TT. You can contact us by post at the above address, by email at firstname.lastname@example.org or by telephone on 0191 217 0387 We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
What personal data do we collect?
When you submit an enquiry to us, we ask you for your name, your email address, and your phone number.
Why do we collect this information?
We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We also do this so that we can make you aware of any future offers.
What do we do with your information?
Your information is stored in our Customer Relationship Management (CRM) system which is hosted by Infusionsoft. We have a contractual agreement with Infusionsoft that commits them to complying with General Data Protection Regulations (GDPR). We will read your message and normally respond to you either via telephone or via email. We may ask for your consent to retain your information in our CRM system in order to send you further information that we think may be of interest to you. We will not use the information to make any automated decisions that might affect you.
How long do we keep your information for?
Your enquiry is kept in our CRM system for one month unless you give us your consent to send you marketing information on an ongoing basis, in which case we will keep it for as long as you continue to consent.
Your rights over your information
By law, you can ask us what information we hold about you, you can see it, and you can ask us to correct it if it is inaccurate. You can also ask for it to be erased and you can ask for us to give you a copy of the information. You can also ask us to stop using your information at any time, either by clicking the unsubscribe link at the end of any email communication, or by emailing, writing or telephoning us using the contact details above.
Your right to complain
If you have a complaint about our use of your information, you can contact the
Information Commissioner’s Office via their website at www.ico.org.uk/concerns or
write to them at:
Information Commissioner’s Office
When I first came to this Clinic l was in so much pain l couldn't straight on my back, was on a cocktail of pain killers, l thought this was what my life was going to be like. l saw John who said he could help me and weeks down the road l am able to stand up straight walk without any pain and the plus side l have managed to reduce my painkillers by more than half, and l am so happy. John is a really lovely man, he is very honest with you, l couldn't recommend him enough. The staff are all very nice and helpful.Ann WatsonRet.
I first went to shield clinic with a frozen shoulder and lower back pain. The frozen shoulder stopped me swimming, doing yoga and also normal activities like decorating. At 53 I had started to accept that nothing could be done, but after 2 visits to John my shoulder freed up and after 12 sessions my shoulder was back to normal with total movement and no pain, and my lower back pain was gone. I now visit once a month or so but I’ve got my old life back. I can’t thank John enough!Clare Stephensonproperty developer
Visited the clinic for over 5 years. Great staff and great range of treatments allowing me to live my life pain free.Marc DadyProperty developer
What we treat
BOOK YOUR CONSULTATION TODAY
If you have any of the problems we can deal with then we want to help you. If you fill out the form one of our lovely ladies will get in contact with you to schedule your initial assessment where we will give you;
Full Spinal SEMg Scan
Full set of physical tests
Bespoke report given in layman terms (not the medical mumbo jumbo)
First Treatment if appropriate
When you do get the call my team will be on hand to answer any questions you have and take care you from the off. We all look forward to seeing you here at Shield Clinic.
John Ryle. BSc Hons, MSST.
** Disclaimer: We have made every effort to be truthful and accurately represent what we do at Shield Clinic. However, there is no guarantee of results. Your level of improvement is based on several factors,some of which are controlled by us and others are controlled by you. Results will obviously vary between patients. We don’t currently employ any chiropractors or osteopaths.